DELIVERY

All orders are shipped with DHL. When your order leaves our warehouse you will receive a tracking number via e-mail for you to track your order on http://www.dhl.com. All delivery times are estimated and listed on the delivery tab of the product page.

DELIVERY TIME & CHARGES

Timely delivery is based on the condition that the courier (DHL) keeps day-to-day delivery schedules. Although rare, The Banneret will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days. The Banneret covers all import duties/taxes so there will be nothing to pay when the goods land. 

RIGHT OF WITHDRAWAL

All products purchased from thebanneret.com have a 30-day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaging and condition. Only after the returned items have been received and approved by The Banneret will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are paid by The Banneret as long as the item is unused with the retail tags. If the item is coming back due to a manufacturing default or repair deemed to be due to one then The Banneret will pay for return (24 months from purchase only).

RIGHT TO COMPLAINT

The Banneret provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages, or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence, or unauthorized operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to The Banneret within a 30 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.

CLAIMS & RETURN OF GOODS

Procedure:

You may return any The Banneret item for a full refund within 30 days of the date you receive your order, provided the product is not used or worn in any way. We arrange and pay for the return shipping costs and use DHL for these services.

At our sole discretion, The Banneret reserves the right to refuse the return or exchange of any merchandise that does not meet our requirements.

1. Contact The Banneret at info@thebanneret.com and include:

• Order Number

• Purchaser’s Name

• Detail / Reason for return

2. Check your mail for further notice and we’ll advise when we’ll collect the item.